Distributed by Scorpio Informatics Pvt Ltd
AXIGEN Mail Server is a carrier class messaging solution which smoothly integrates SMTP/POP/IMAP and WebMail. It offers unique configurability and security that allow system administrators to have full control of the email traffic.
Support Services
We believe technical support is one of the most important elements for a great working experience with AXIGEN Mail Server, therefore we are committed to ensuring a 2-hour average response time for any support level. Our experienced and dedicated team is offering human responses to all requests and is measuring success according to the number of satisfied customers.
Clients running their software on managed dedicated servers/clusters with us are assigned a dedicated support staff available 24X7 on telephone for any emergency issues. All servers are colocated in Data Center at New Jersey USA.
FIRsT Support (FREE)
Vendor Support (in English):
- Software Maintenance
- Email support (24 hours response time)
- Web support
- Availability: 24 x 7 x 365
- Services: Installation, Migration, Configuration, Troubleshooting,
AntiVirus / Antispam Integration - Supplied by: Level 1 Support Engineers
Price
1-st year FREE,
25% of the License
fee as an yearly
subscription
Local Support
All Support Handled By Us Including Managed Dedicated Servers To Run The Software. All servers are colocated in Data Center at New Jersey USA.
Premium Support
Vendor Support (in English):
- Software Maintenance
- Email support (6 hours maximum response time)
- Telephone Support
- Web support
- Availability: 24 x 7 x 365
- Services: Installation, Migration, Configuration, Trobleshooting,
AntiVirus / Antispam Integration - Supplied by: Level 1 and Level 2 Support Engineers
Price
35% of the License
price as an yearly
subscription
Local Support
All Support Handled By Us Including Managed Dedicated Servers To Run The Software. All servers are colocated in Data Center at New Jersey USA.
Gold Support
Vendor Support (in English):
- Pack of incidents available for Premium Software Maintenance
users, containing:- Email support (3 hours maximum response time)
- Telephone Support
- Free Call-Back Hotline
- Availability: 24 x 7 x 365
- Web support
- Services: Installation, Migration, Configuration, Trobleshooting,
AntiVirus / Antispam Integration, Custom Feature Request
Assessment, Monthly Service Report - Supplied by:
- Level 2 Support Engineers
- TAM (Technical Account Manager) assigned
Price
Available on call
Local Support
All Support Handled By Us Including Managed Dedicated Servers To Run The Software. All servers are colocated in Data Center at New Jersey USA.
GoLiveSupport
Vendor Support (in English):
- Project based support for implementation containing:
- Email support (3 hours maximum response time)
- Telephone Support
- Free Call-Back Hotline
- On Site Support
- Email and Telephone Support Availability: 24 x 7 x 365
- Web support
- Services: Installation, Migration, Configuration, Troubleshooting, Antivirus / Antispam Integration, Custom Feature Request Assessment, Monthly Service Report, depending on the project services may also include special set of operations, such as First Back-up, First Installation, Pilot Design, Pilot Installation, Pilot Project Report, System Planning and preventive Fallback Service, Operation Audit.
Assessment, Monthly Service Report - Supplied by:
- Level 2 Support Engineers
- TAM (Technical Account Manager) assigned
Price
Available on call
Local Support
All Support Handled By Us Including Managed Dedicated Servers To Run The Software. All servers are colocated in Data Center at New Jersey USA.